SHIPPING & RETURNS
Ship Date Notification: An estimated ship date will be emailed to you after your order is placed if you provided us with a valid email address when placing your order. Ship dates vary due to carrier shipping practices, delivery location and the items you order.
Ship To Addresses & Delivery Information: Citywide Office Supplies website and US businesses are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. We deliver to street addresses only, not P.O. Boxes or APO/FPO, in the continental US only.
RETURN & EXCHANGE POLICY
No returns or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged.
No returns or exchanges will be accepted if merchandise was custom produced, including custom size product or custom imprinted products.
Return shipping will be the responsibility of the customer. Please review our Return Policy before submitting your request
Customer's can return unopened office products to us within 12 business days of your purchase for a refund less a 25% restocking charge, with RMA#. Unopened returns must be in saleable undamaged condition & in its original packaging.
Returns must include the "Return Merchandise Authorization" number. This RMA number received from Citywide Office Supplies Customer Service team must be written on the front of the shipping package. Returned products without the RMA number will not be accepted. Customers are responsible for ensuring the return for the proper amount. Any return that does not conform with Citywide Office supplies return guidelines will be returned to the customer at the customer's expense. Citywide Office Supplies is not responsible for unclaimed merchandise after 15 business days.
Damaged merchandise claims are filed with the shipper UPS, FedX, etc. The receiver is responsible for inspecting products upon arrival for damage before signing & accepting packages. It is the customers responsibility to report any damage incurred during shipment to the shipping company within 24 hours after delivery. The customer will need to arrange for the shipper to inspect the damaged product and packaging so it is important that you do not discard. A replacement order cannot be shipped until the claim with the shipper has been filed and satisfactorily settled. Replacement shipments can be expedited by securing the delivery with a credit card. Once the claim with the shipper has been satisfactorily settled, then Citywide office Supplies will issue a credit for the original invoice. Noncompliance with this policy may void the damage claim.